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Lead Retail Customer Service Associate
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- Lead Retail Customer Service Associate at FedEx Office in Coeur D Alene, Idaho, United States Job Description POSITION SUMMARY: The Lead Consultant is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers.
- The Lead Consultant's time will be spent taking customer orders; coordinating store activities; providing pricing information; recommending the appropriate FedEx Office products and services; producing complex orders; operating equipment that requires advanced operational knowledge and expertise; managing, monitoring and facilitating all production processes.
- With leadership direction, the Lead Consultant may provide direction to the Consultant and solve escalated customer issues.
- Suggests areas for improvement in internal processes along with possible solutions.
- Supports FedEx Office Quality initiatives.
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