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ITSM Lead Consultant
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- Role: ITSM Lead Consultant
- x systems used for invoice processing automation and management of Quality content/documents
- Utilizes IT Service Management (ITSM) processes and tools for managing service requests, incidents, problems, and changes.
- Continuously identifies and pursues opportunities to improve the Web Center system in terms of business process efficiency and system reliability, usability, and performance.
- Deploys changes across the Web Center landscape (development, QA/test, and production).
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