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IT Systems Analyst, Genesys
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- Dexian is seeking a IT Systems Analyst, Genesys for an opportunity with a client located in West Des Moines, IA.
- Lead development and deployment of omnichannel (IVR, Chat, Chatbot, email) flows within Genesys Cloud Architect
- Collaborate with the API and Data Engineering teams to ensure rich data integration functionality, using approved REST APIs for data access
- Apply SRE (site reliability) best practices for the entire tool platform and ensure HA (high availability) status
- Hands-on experience leveraging Genesys Cloud CX Architect for IVR development
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