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IT Service Desk Manager
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$95,000 a year
Full-time
- Lutheran Social Services of Illinois (LSSI), is a leading not-for-profit organization providing healing, justice and wholeness to people and communities.
- This includes adequately staffing the Support Center, tracking Key Performance Indicators and Service Level Agreements as they pertain to the Support Center and reporting the metrics to the Chief Information Officer.
- On Demand Flexible Paydays for earned wages through an app called Dayforce Wallet.
- Develop and maintain the onboarding, offboarding and asset management processes and other key processes as it pertains to the Support Center.
- Act as a Major Incident Manager with respect to P1/P2 incidents.
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