Vinson

POSITION SUMMARY:The IT Field Technician will act as the first level responder for all technology issues (hardware, software, and network-related) by providing on-site support and repair.. We are looking for passionate, intelligent, independent individuals who want to be a part of the movement integrating education technology into the classroom.. Strong analytical and communicative skills will be necessary to document, track and monitor the problem to facilitate timely ticket resolutions.. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.. We observe first shift hours that vary based on client needs.

it field technician

POSITION SUMMARY:The IT Field Technician will act as the first level responder for all technology issues (hardware, software, and network-related) by providing on-site support and repair. This position will be required to travel to schools as scheduled per day. We are looking for passionate, intelligent, independent individuals who want to be a part of the movement integrating education technology into the classroom. This person will resolve hardware and software issues by diagnosing problems, performing troubleshooting activities, and repairing as needed. Strong analytical and communicative skills will be necessary to document, track and monitor the problem to facilitate timely ticket resolutions. A desirable candidate will have a comprehensive knowledge base in information technology and be able to interact with a varied client base. Sound interesting? Do you want to make a positive difference in the next generation of schools? ESSENTIAL DUTIES AND RESPONSIBILITIES: Includes, but is not limited to the following: Assist school staff members with technology requests that come through a ticketing system Provide excellent customer service to clients Provide technical support on software, web browsers and other applications Set up new devices and install them in classrooms, offices, and labs Ability to organize and efficiently manage multiple priorities with a keen sense of urgency Ability to balance workload and ticket assignments Troubleshoot hardware issues and replace broken parts in computers, projectors, printers, etc. Install, configure, and upgrade computer hardware, peripherals, and software Escalate and assist with technical issues and/or requests when necessary Answer questions and teach staff members tips and tricks to accomplish their tasks Travel to and from client sites as needed, as assigned by Team Lead/Manager Maintain a professional appearance and hygiene as per Vinson Employee Handbook Respond to, follow up on, update, and close assigned tickets in a timely manner Ability to explain complex IT issues to non-IT personnel in an easy-to-understand way Update and close project tasks as they are completed Work with the network team on any updates to the network or infrastructure as needed Ensure privacy on confidential information including records and files Update client documentation when changes are discovered Maintain an up-to-date client inventory Participate in team meetings and company updates REQUIRED QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Minimum of 1 year of customer service experience Associate degree in Computer Science or Information Technology or equivalent experience Aptitude to troubleshoot and apply technical knowledge in unfamiliar situations Ability to comprehend and follow verbal/written instructions in English Ability to always present oneself in a professional manner High level of discretion and ability to follow confidentiality protocols Must have reliable transportation to travel to and from work sites and maintain a safe driving record Must always carry valid vehicle insurance and driver’s license Must clear criminal background check PREFERRED QUALIFICATIONS: Minimum of 1 year of technical support experience and A+ Certification Demonstrated experience in any of the following: helpdesk, network documentation & network maintenance experience Demonstrated experience repairing end-user equipment in a professional capacity Demonstrated experience diagnosing end-user networking issues Demonstrated experience performing technical work in a customer-facing role WORK ENVIRONMENT & PHYSICAL DEMANDS: This job operates in a professional school environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Other Physical Demands include: Ability to talk, hear, and use hands and fingers to manipulate computer keyboard, objects, or controls. Requires employee to frequently stand, climb, crawl, walk, pull and/or push. Vision abilities (with correction) include close, distance, and ability to adjust focus. The ability to communicate information and ideas in speaking so others will understand. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift 50 pounds at times. POSITION TYPE & EXPECTED HOURS OF WORK: This is a full-time position, and typical work hours are Monday through Friday, 40-hours. We observe first shift hours that vary based on client needs. Overtime, while rare, may be requested by management on a seasonal or as needed basis. TRAVEL: This position may be required to travel daily up to a 50-mile radius around the posting of this position. Dependable transportation to and from client locations required. Vinson reimburses employees at a rate of $.625 per mile after 40-miles of travel per day. PAY RATE: From $15.00 - $24.00 an hour based on experience and job location BENEFITS FOR FULL-TIME EMPLOYEES: BENEFITS 401(k) with company match after six months of employment Health Insurance Dental Insurance Vision Insurance Tenure based PTO policy, accruing starts at 120 Hours per year 10 Paid Holidays Life Insurance Paid Monthly Team Lunches Hours of Operation: Monday – Friday Mileage Reimbursement Company Phone or Personal Phone Reimbursement Flexible Schedule Being Part of a Team vs. Being a Number Friendly Working Environment Vinson is an Equal Opportunity Employer - Minorities/Females/Disabled/Veteran - Policy on Affirmative Action -

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