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IT Command Center Analyst
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- Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
- The Command Center specialist implement the strategy of a consolidated Command Center that provides end to end view of all critical services to deliver a proactive and predictive service model to drive stability and reliability of all services for the business.
- This specialist is responsible for managing all Major Incidents to deliver rapid restoration of services and driving root cause analysist and proper problem management governance.
- This specialist will ensure all suppliers are engaged to ensure proactive response, rapid response, and seamless delivery of restoration services.
- The analyst will drive a cohesive digital command center with our multi-supplier (MSP's) for an aligned ways of working and delivery of services.
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