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IS Analyst
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- Troubleshoot and resolve endpoint issues up to and including data-link layer of the OSI model.
- Ensure appropriate Endpoint configuration backups occur as required.
- Provide technology support for conferencing tools and ensure the ready availability of meeting room resources such as presentation software and audiovisual systems.
- Ability to effectively support Windows 10\11 OS, Office 365 apps, Lenovo PCs, and Apple iPhones.
- User and computer object MACDs in Active Directory and O365 Tenant
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