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Information Technology Service Manager ITSM - Business Analyst
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- Information Technology Service Management (ITSM) Business Analyst
- This individual will apply service management best-practice and Information Technology Infrastructure Library (ITIL) process standardization to enhance the customer experience.
- Service Now, a Service Management Platform, Agile development, Google Suite, Service Catalogue User Experience (UX) for improving customers' experience as well as implementing SLAs and reporting on response times based on business needs.
- Utilize ITSM reporting tools and dashboards to track key process metrics and identify improvement opportunities.
- Assist with Configuration Management Database (CMDB) data upkeep, reporting, auditing, compliance, etc.
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