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Information Technology Help Desk Analyst (Tier 1)
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- Help Desk Analyst - 1+ year of field experience.
- PennDOT seeks someone with customer service experience, people skills, prefer a team environment and have basic IT experience.
- The Help Desk Analyst performs the skills listed below-
- Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution.
- Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory
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