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Immigration Detention Case Manager - HYBRID
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- This position is for a Department of Homeland Security (DHS), Office of the Immigration Detention Ombudsman (OIDO), Case Management Division contract.
- OIDO Case IntakeAct as a representative of OIDO, providing explanation of the work and background of the office to detainees and ICE/CBP staff during on-site detention visits.
- Hold case intake sessions where detainees may have one-on-one interviews and file formal case inquiries to OIDO.Identify, analyze, and seek to resolve complaints related to the conditions of immigration detention.
- Strong oral and written communication skills as well as critical thinking skillsAbility to create and manage projects and possess excellent interpersonal skillsCultural competency, integrity, and honestyExperience in a detention/correctional setting is preferred, but not requiredBachelor’s degree in social work, Latin American Studies, Liberal Arts, or an equivalent degree issued by an institution or program accredited by an entity recognized by the U.S. Department of Education.
- In accordance with Chief Information Office requirements and provisions, any contractor employees accessing Department IT systems or processing DHS sensitive data via an IT system will require an Electronic Questionnaire for Investigation Processing (e-QIP) in the Office of Personnel Management (OPM) automated online system so as to be issued/provisioned a Personal Identity Verification (PIV) card.
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