Upvote
Downvote
HR Shared Services Service Delivery Tools Manager
Share Job
- Suggest Revision
Full-time
- HR Shared Services Service Delivery Tools ManagerThe HR Shared Services (HRSS) Service Delivery Tools Manager is a key role in developing the strategic roadmap for HRSS service delivery tools and driving the implementation and continuous improvement of innovative solutions to enhance the HRSS service delivery experience.
- The incumbent will lead the development and enhancement of our HRSS service delivery tools to support the HR Operations organization by leveraging user centered design principles to deliver a consumer-like, omni channel HRSS experience.
- Implementation and Continuous ImprovementOversees all aspects of tools used in HRSS service delivery including, but not limited to case management, self-service portals, knowledge management platforms, process automation, and communication tools.
- Works with service delivery leadership to define the omni-channel service delivery matrix to drive adoption, reduce manual effort, and improve the employee experience.
- Minimum 7 years’ experience with HRSS service delivery technologies (case management, portal, communication, RPA)Proven experience in developing and executing service delivery tool deployments.
Active Job
Updated TodaySimilar Job
Relevance
Active