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HR Customer Service Specialist TRVJP
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- This role is an onsite customer service position in St. Paul, MN with the potential to move to a hybrid work arrangement after the first 90 days.
- The Employee Services Unit (ESU) is a global inbound contact center that handles general HR questions for the US, Canada, United Kingdom, and Ireland.
- A new associate typically spends 85% of their day taking inbound calls and 15% handling emails and other tasks.
- Answer inbound calls, emails and chats from our customers (current employees, retirees and job candidates) regarding payroll, time tracking, benefits, leaves of absence, compensation, performance management, pension, staffing and other miscellaneous HR questions.
- Apply HR policies, practices, and technology to effectively provide guidance and resolutions to our customers.
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