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Housekeeping Lead
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- Provides support to the Housekeeping management team with the coordination of guests and Front Office requests in order to maintain Langham, Chicago Forbes standards.
- Provides support by supervising the Room Attendants, Lobby Attendant and House Attendant by ensuring the guest rooms and public areas exceed and maintain the consistent quality of Langham Chicago's Forbes standards.
- Open and close Housekeeping daily operation by preparing daily reports (AM/PM boards, rooms inventory, VIP arrivals, special requests tracking etc.)
- assigning guestrooms to the Room Attendants, preparing a checklist for the House Attendant and Public Area Attendant, scheduling guest amenity deliveries to ensure adherence to all Forbes services and productivity standards
- The HousekeepingLead shall tour the hotel, when assigned by Housekeeping Management Team, to inspect rooms, floors, linen closets, storage closets and butler closets, check all public areas and evaluate the performance of the Housekeeping staff, by counseling them in a positive and constructive manner.
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