Christian Care Ministry

The Service Desk Technician I is the face of the Service Desk. This position will be the first interaction with internal customers and will monitor the Contact Center phone queue, input service desk tickets, and will work with service desk staff to properly assign tickets.. Provide initial support contact with internal customers monitoring the Service Desk Contact Center phone queue. Enter service requests into the service desk ticketing system. Provide remote software support as able. 2 years' experience in IT Service Desk position highly preferred

help desk technician

The range for this role is $20.67 - $26.44/hour
Actual base pay will be determined based on a successful candidate's skills/abilities, experience, and education. This role includes opportunity to receive an annual bonus target of 5% of annual eligible earnings. Actual bonus amounts are determined by length of time in role, individual performance, and organizational performance.
Must be willing and able to work full time in our Colorado Springs, CO office.
The Mission
At Christian Care Ministry we believe that Christians can, and should, share in one another's burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief.
The Team
Everyone at Christian Care Ministry is in agreement with our Statement of Faith, which outlines our core beliefs. Although we aren't perfect people, we are serving our perfect God to the best of our ability.
The Job
The Service Desk Technician I is the face of the Service Desk. This position will be the first interaction with internal customers and will monitor the Contact Center phone queue, input service desk tickets, and will work with service desk staff to properly assign tickets.
Essential Job Duties & Responsibilities
Provide initial support contact with internal customers monitoring the Service Desk Contact Center phone queue
Provide basic technical service desk support
Enter service requests into the service desk ticketing system
Insure detailed information is inputted into ticketing system
Monitor ticketing system for Service Level Agreement (SLA) adherence
Escalate tickets based on criticality
Provide remote software support as able
Contribute to the exercise and expression of Christian Care Ministry's Christian beliefs
Perform all other duties as assigned
Essential Skills & Abilities
Ability to utilize the internet including e-mail and search engines
Word processing and keyboard skills of at least 25 words per minute
Basic Microsoft Active Directory knowledge
Basic knowledge of Microsoft Office (Excel, Work and Outlook)
Ability to apply common sense understanding to carry out instruction furnished in written, oral or diagram form
Ability to speak effectively with internal customers
Core Competencies/Demonstrable Behaviors
Customer focus – Building strong customer relationships and delivering customer-centric solutions
Collaborates-Building partnerships and working collaboratively with others to meet shared objectives
Nimble Learning – Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
Self-development – Actively seeking new ways to grow and be challenged using both formal and informal development channels
Education and/or Experience
High school diploma or GED required
2 years' experience in IT Service Desk position highly preferred
Incentives & Benefits
We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.
For full-time employees working 30 hours or more, some of our benefits include, but are not limited to:
Medical
Health Savings Account
Employer Paid Life Insurance and Long-term Disability Insurance
Dental
Vision
Short-term Disability
Accident, Critical Illness, Hospital Indemnity
401(k) – up to 4% match
Paid-time off – accrued bi-weekly
Wellness plan
Employee Assistance Program
Anniversary Awards Program
Birthday Awards

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