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Help Desk Support Specialist II
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- The Help Desk Support Specialist will provide Tier II support and assistance to customers in resolving incidents, problems, and fulfilling service requests.
- Generate, post, and retain historical information for Help Desk performance measurements.
- Provide end user support for hardware, software, new services, technology updates and system releases and associated peripherals.
- Must possess at least two (2) years of IT help desk support at a Tier II level or above.
- Must possess an approved computing environment certification relevant to job duties, such as Microsoft Windows 10, Microsoft Windows Server, CompTIA Security+ CE, CompTIA A+, etc.
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