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Help Desk Support Analyst
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- Help Desk Support Analyst
- We are seeking a Service Desk Analyst to provides technical software, hardware, and network problem resolution to all employees by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment.
- This role supports users over several inbound channels such as phone, chat, genius bar, and service portal requests.
- An Ideal candidate should have the ability to deliver technical customer support over several channels such as phone, live chat, in-person, email, request portal for a call center environment; identify, troubleshoot and resolve a wide range of technical computer-related problems; make the distinction between level one and level two end user problems; master new computer technology; maintain cooperative working relationships; demonstrate sensitivity to, and respect for, a diverse population.
- Position requires 3+ years of experience in the field of IT Service Desk or user Support
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