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Help Desk Analyst - on - Site
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Full-time
- IT Service Desk - provides first-level technical support through phone, email, and chat support (if applicable) to resolve technical end-user service and support requests
- Support end users in their use of applications such as Microsoft Office, ERP, CRM, VPN, Citrix, including install, modification and repair
- Minimum of 18 months experience working in an IT Service Desk/inbound Call Center environment
- ConnectWise) or similar ticketing systems to manage and track incidents
- Examples, CompTIA (A+, Network +, Server+ and Security+ certifications and/or Microsoft Certified IT Professional (MCITP
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