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Help Desk Analyst
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Full-time
- Job Title: Help Desk Analyst Location: Little Rock, AR Duration: 6 Months Contract (With a possible extension) Role & Responsibilities: Receive phone calls that come into our Applications Support Team. This position will be the point of contact for tier level 1 support and users who are having a problem with the MOVE Software and escalates issues as necessary.
- Good Windows Troubleshooting skills to include hardware and software knowledge are helpful as well.
- The chosen candidate will escalate issues to the MOVE vendor and communicate with programmers to advise of software errors and recommend changes.
- Write or revise user-training manuals and procedures.
- The candidate will be expected to assist in testing software changes to evaluate ease of use weather product will aid user in performing work.
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