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Head of Quality Assurance & Compliance, Claims Shared Services
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- This is your opportunity to join AXIS Capital - a trusted global provider of specialty lines insurance and reinsurance.
- Developing and implementing claims technical claims handling quality file review and audit processes for direct handled and oversight claims handling of Program and delegated/TPA claims as well as Manager Quality File Reviews conducted by the claims managers to drive best in class claims handling
- Developing and implementing appropriate quality and compliance reviews of delegated/TPA claims service providers and Vendors to ensure quality and appropriate claims service results and compliance with TPA reportable criteria and service level and/or master services requirements, to drive best in class claims handling
- Monitoring, coordinating, tracking, measuring, and reporting to internal stakeholders in regard to claim adjuster licensing requirements with an immediate focus on North America claims in partnership with a third-party vendor assisting in the management of adjuster licenses
- Developing and providing monthly, quarterly and annual dashboard reporting for Quality Assurance and Compliance metrics to drive continuous improvement, in collaboration with key Axis stakeholders
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