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HD Customer Service Representative III
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$42,511 a year
- Work involves clerical and clinic support for the Special Supplemental Food Program for Women, Infants, and Children (WIC), including providing customer service support and receiving and responding to public inquiries for information and/or services.
- Completes income, residency, and identification screening for applicants to determine eligibility based on WIC policies and procedures.
- Completes WIC reporting and other administrative duties as requested by WIC Director, Assistant WIC Director, and/or Team Lead
- Refers questions regarding nutrition and formula to the WIC Certifying Authority (CA) or WIC Certification Specialist (WCS) and questions regarding breastfeeding to WIC Breastfeeding Peer Counselor (BPFC), CA, or WCS
- Administer self-paced nutrition lessons, reviews completed web-based nutrition lessons (based on approved Nutrition Education plan and completion of required nutrition modules) when a CA or WCS is not available.
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