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Guest Services Manager
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Full-time
- The Guest Service Manager’s primary responsibility is to establish and maintain attentive, friendly, courteous, and efficient hospitality at the Front Desk. Guest Service Manager monitors, trains, and helps Guest Service Representatives/Front Desk Agents / Vacation Specialists to respond to guests’ inquiries, requests, complaints and/or accidents presented at the Front Desk or through reservations in an attentive, courteous, efficient, and professional manner.
- The ideal candidate would be self-motivated, sales-minded, customer-focused and detail-oriented with a high degree of computer literacy, the willingness to learn new processes, and the ability to merge into a dynamic work environment.
- Maintain a highly motivated work environment though positive interaction with the Reservations Sales and Guest Services staff.
- Take ownership in the implementation of Employee Engagement Survey (EES) initiatives.
- Review operations performance daily to maintain optimal service levels, customer satisfaction, quality, staffing, budget, and KPI/s are consistently met and diagnose emerging trends.
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