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Guest Services Manager
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- At Great Wolf, our Guest Services Manager strives to continually improve guest and employee satisfaction, maximize the financial performance of the department and monitors compliance with standards and procedures.
- Manages the execution of all operations in Guest Services (e.g., Front Office, Bell, Valet, and PBX)
- Assists in training staff and developing for potential career advancement
- Responsible for personnel related matters including: performance management, disciplinary action, investigations, training, etc.
- Identifies opportunities and implements programs to improve guest services processes, drive efficiency, and maximize the guest experience
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