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Guest Services Manager
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- The Guest Services Manager will be responsible for overseeing all aspects of the parking operations including, but not limited to, valet parking operations, maintaining Forbes guest service standards, prioritizing client relationships, motivating, and managing team member performance, maintaining budget and revenue collection, systems management, guest and team member safety, training, staffing, payroll, and scheduling.
- Ensure the valet ramp is always properly represented by an Evolution team member and never left unattended without a Supervisor or Manager.
- Report all claims, accidents, and incidents to HR (Human Resources) and the Area/Regional VP immediately, while handling appropriately, with urgency, care, and concern.
- Meet the required Quality Assurance shop thresholds for completion and scores as outlined in the QA Performance policy and audit.
- Work with the Area/Regional VP to forecast and plan for seasonal variances in business to ensure proper staffing levels.
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