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Guest Service Agent / PBX
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Full-time
- ThePBX / Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager.
- The PBX / GSA serves as the point person with regard to the PBX, Front Desk technology systems and in-house guest relations during their shift.
- ThePBX / GSA is first point of contact by phone or in person and therefore represents the brand as all guests contact or enter the hotel.
- Answer the pBX phone system for all incoming calls ans services needed for sustoemrs on the phone.
- Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
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