TikTok

Our Trust & Safety team's commitment is to keep our online community safe.. As the Mental Health Global Issue Policy Lead, you will lead policy development and strategies regarding mental health, suicide, self-harm, and disordered eating on TikTok. In this role, you will play a pivotal part in a global Trust & Safety organization, contributing to our efforts to ensure that our policies support creative and equitable expression while effectively controlling potentially objectionable content to safeguard the safety of our community.. To excel in this role, you'll need a blend of generalized knowledge in technology policy and Trust & Safety, coupled with a deep understanding and experience in the mental health space.. 3+ years of experience in issues related to the Mental Health vertical (e.g., clinical research, psychology, therapy);. Understanding of Trust & Safety positioning in the entertainment media technology sector, with comfort learning internal tools and product workflows.

mental health

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us:
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

About the Team:
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

As the Mental Health Global Issue Policy Lead, you will lead policy development and strategies regarding mental health, suicide, self-harm, and disordered eating on TikTok. In this role, you will play a pivotal part in a global Trust & Safety organization, contributing to our efforts to ensure that our policies support creative and equitable expression while effectively controlling potentially objectionable content to safeguard the safety of our community.

You will achieve this by establishing policies governing the TikTok platform and by providing colleagues with an understanding of the impact of technology, media, and cultural trends on mental health, suicide, self-harm, and disordered eating. You will advocate mental health policies internally and externally through policy, user education, and product design. You will also work with Product Safety counterparts to ensure TikTok products are evaluated for potential risks to mental health and well being. To excel in this role, you'll need a blend of generalized knowledge in technology policy and Trust & Safety, coupled with a deep understanding and experience in the mental health space. Reporting to the Head of Behavioral Health and Regulated Content, this position offers the opportunity to make a significant impact on the safety and well-being of TikTok's diverse global community. This role can be based out of any of TikTok's Trust & Safety offices in the United States.

Responsibilities:

Set a vision, strategize and execute end-to-end policy development, procedures, and enforcement strategies on mental health, self-harm, and disordered eating to deliver high-quality results;
Craft new and/or update existing content policies that focus on mental health, suicide and self-harm, and disordered eating for our global community on the TikTok platform;
Act as a global escalation point of contact, align all stakeholders, and respond to emergency content safety-related cases;
Stay abreast of emerging trends, research findings, and legislative developments relevant to mental health and wellbeing, and integrate this knowledge into policy development and program design;
Collaborate closely with your Issue Policy Managers to identify when to best capture the nuanced needs of mental health in policy and product design;
Work with our Outreach & Partnerships team to identify and receive guidance from external mental health, suicide self harm, and disordered eating experts, civil society groups, and academic institutions, to enhance our understanding of mental health and concerns online Engage with external stakeholders to incorporate outside expertise into TikTok’s platform policies;
Support mental health user education initiatives - e.g. developing in-app resources and wellbeing guides.
Qualifications

Minimum Qualifications:

5+ years experience in Policy, Research, Academia, Law or related field;
3+ years of experience in issues related to the Mental Health vertical (e.g., clinical research, psychology, therapy);
Deep understanding of technology, Internet, social media and/or platform content issues;
Demonstrated success working in a fast-paced technology company or advocacy organization with effective project management, complex cross-functional project collaboration, and strategic execution;
Confident experience developing and refining policies or strategies that are designed to scale across global populations;
Familiarity with technology policy, international child protection laws and child rights advocacy;
Excellent verbal and written communication skills and an ability to educate a wide variety of business stakeholders including Engineering, Communications, and Data Science on the nuances of mental health, suicide and self harm or disordered eating topics.
Preferred Qualifications:

Academic research and/or advocacy background focused on mental health;
Experience representing organizations in external forums and media engagements;
Understanding of Trust & Safety positioning in the entertainment media technology sector, with comfort learning internal tools and product workflows.
Trust & Safety recognizes that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2
Job Information
The base salary range for this position in the selected city is $113777 - $270000 annually.



Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.



Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:



We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.



Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.



We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

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