Lorven Technologies Inc

Minimum 3 to 5 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.. applications solutioning using Genesys Cloud CX Architect.. Deep knowledge of multiple Self Service and speech recognition vendors offerings, strengths, and weaknesses, including hands-on experience with products from leading vendors such as Amazon, Genesys and Nuance.. Candidate must be a Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, multi-channel, Recording, Reporting, etc.). Ability to work effectively in a remote, virtual and global environment.

developer

Job Title: Genesys Developer Location: Jersey City, NJ Duration: Long-term contract Job Description <ul><li>Minimum 3 to 5 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.</li><li>Functional and hands-on experience on development on Voice and Non-Voice (SMS, Email, Chat, Bot etc.) applications solutioning using Genesys Cloud CX Architect.</li><li>Experience in developing and implementing third party integration like AWS Lambda, Lex, Polly, and CRM (Salesforce) etc.</li><li>The ideal candidate will possess a strong and well-established record of accomplishment in delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc.</li><li>Thorough understanding of Genesys Framework, Integration with internal and external components.</li><li>Delivery credentials for Self Service and Analytics solutions enabled with speech-based interfaces and dynamic menu based on customer treatment strategies.</li><li>Deep knowledge of multiple Self Service and speech recognition vendors offerings, strengths, and weaknesses, including hands-on experience with products from leading vendors such as Amazon, Genesys and Nuance.</li><li>Knowledge of WFM, Reporting and Analytics.</li><li>Experience in a single complex development environment or across multiple platforms.</li><li>Candidate must be a Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, multi-channel, Recording, Reporting, etc.)</li><li>Ability to work effectively in a remote, virtual and global environment.</li></ul>

START NEW SEARCH