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Genesys Contact Centre
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- Experience developing in Genesys Pure Cloud.
- In addition, they are expected to teach existing resources as the company their development skills in Genesys Cloud.
- Applicant must have extensive experience in Genesys Pure Cloud, understanding of telecom to include SBCs and SIP, experience building call flows for inbound and outbound, email, chat, and SMS,
- Prior experience with Genesys Cloud Implementation and/or Administration is highly preferred.
- Knowledge of contact center skills, including but not limited to, ACD, IVR, NLP/NLU, Automated Dialers, Queuing, Skilling, VoIP, DID, TFN, DNIS, ACD Email, Web Messaging and SMS.
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