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GenAI Contact Center Transformation Specialist
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Full-time
- These engagements may include the use of existing IVR software platforms like Genesys, Avaya and newer Conversational AI platforms like Kore.ai, OneReach, 24/7 and similar systems.
- Technical Expertise: Serve as the subject matter expert on Contact Center AI technologies and understand complementary technologies including machine learning, natural language processing, computer vision, and other relevant domains.
- Design and develop conversational and knowledge enablement solutions for customers and call center specialists using natural language processing (NLP) techniques, advanced ML models, and Generative AI. Create dialogue flows, intents, and responses to enable seamless interactions with users across various channels.
- Required Skills: Bachelor’s degree or higher in mathematics, computer science, artificial intelligence, or a relevant field.
- Experience with AI frameworks and libraries such as TensorFlow, PyTorch, or similar.
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