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Geek Squad Advanced Repair Agent
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Full-time
- The Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved.
- Agents diagnose technology issues through various troubleshooting activities including the use of specialty software.
- Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.
- Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.
- Understands the importance of the customer experience when performing diagnostic discoveries, making recommendations, and protecting customer devices both in-person and by phone.
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