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Fully Remote Service Desk
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- A client in Phoenix is looking for fully remote tier 1 service desk candidate.
- They will be managing the incidents using the incident management, knowledge base, and request fulfillment processes.
- The candidate will intake tickets and be the first remote support person, they will handle calls from the entire organization which includes all the stores, the distribution centers and end users.
- The problems include diagnosing and resolving incidents remotely with functions such as software patching, installing, deinstalling, upgrading, downgrading and hardware repairs, replace, upgrade, install, deinstall.
- Overall, they are looking for a candidate to grow within the organization and join the team of 19 service desk employees.
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