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Front Desk Clerk
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- Job Description Front Desk Clerk - ( 220000IU )
- Facilitate all transactions to ensure a positive guest experience; including greeting/welcoming all guests, check-ins/outs, effectively resolve challenging guest requests and complaints.
- Represent the hotel with professionalism and decorum including r emaining calm and alert, especially during emergency and/or heavy hotel activity.
- Make appropriate selection of rooms based on guests' needs, make corrections and adjustments throughout the shift.
- This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions.
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