Janessa Leon

You will drive sales, category growth, customer care, virtual appointments, staff management, visual display, administration and inventory control.. Meet and exceed sales targets and key metrics for Janessa Leon retail, providing monthly reports with qualitative and quantitative results and developing creative plans to address challenges when they arise.. Develop a superior, thoughtful, hands-on memorable experience from our customers from the moment they walk in the store until the leave, and after!. Youll own our virtual and in-person stylist appointment, focused on increasing customer satisfaction,driving sales and customer retention especially among new customers.. Your highly refined emotional intelligence and ability to connect and communicate with people of a wide range allows you to quickly engage customers and gain their trust

flagship store manager

FLAGSHIP STORE MANAGER | CULVER CITYJanessa Leon is a lifestyle brand based in Los Angeles. The brand creates sophisticated pieces with a focus on timeless, minimal designs that are both unique and classic. Each line is hand made using a consistent foundation of the highest quality material- yielding pieces that can be worn through many seasons. Established in 2013,Janessa Leon offers hats and handbags which have become a favorite among celebrities and influencers.JOB DESCRIPTIONAs a Janessa Leon store manager, you will be an ambassador of the brand and take ownership of the business, possessing the drive and capacity to achieve ambitious goals through your team. You will be strategically agile to drive strong sales results and ensure the highest level of client service is delivered. As a business leader, you will be responsible for providing market expertise in relation to client needs and developing strategies to maximize product performance.We are looking for a team leader with "entrepreneurial spirit that has passion and ability to grow the retail vision.Based at Janessa Leones flagship location, you will be responsible for leading all aspects of the store and experience for our employees and customers, from planning to profit, management to merchandising, and everything in between. You will drive sales, category growth, customer care, virtual appointments, staff management, visual display, administration and inventory control. The Store Manager is responsible for managing the operations of the store and achieving sales goals whilst ensuring the team are engaged and that every customer receives an exceptional experience with our team and store.Janessa Leone team members are passionate, hardworking, optimistic, team players with a deep passion for beautiful design and customer service. As a lean team, we value a strong work ethic, the ability to collaborate and a depth of experience in our team members.WHAT YOULL DO<ul><li>Meet and exceed sales targets and key metrics for Janessa Leon retail, providing monthly reports with qualitative and quantitative results and developing creative plans to address challenges when they arise.</li><li>Recruit, train, manage and motivate a team of 2 - 5 passionate, ambitious employees that reflect the Janessa Leone brand and are passionate about our products and customers.</li><li>Create and maintain a positive and diverse work environment</li><li>Develop a superior, thoughtful, hands-on memorable experience from our customers from the moment they walk in the store until the leave, and after!Including in-store activations and events.</li><li>Own the entire customer lifecycle for our retail customer, to drive repeat sales and to become loyal lifetime clients.</li><li>Increase customer conversion and retention by fostering a culture of best in class customer experience and sales techniques to achieve sales targets and customer satisfaction goals.</li><li>Maintain the Visual Merch standards to reflect the high quality and standards of our product</li><li>Plan, lead and manage the daily operations to ensure the store is properly staffed and productive.</li><li>Ensure that all the processes are in compliance with legal, safety (OH&S), internal requirements and sustainability</li><li>Manage a shift and give the appropriate coaching/feedback and training to the team working that day.</li><li>Proactively take on challenges, research information, troubleshoot problems and creatively deliver results.</li><li>Own inventory and merchandising, partner with the Head of Operations Manager, to ensure the store is properly stocked at all times.</li><li>Youll own our virtual and in-person stylist appointment, focused on increasing customer satisfaction,driving sales and customer retention especially among new customers.</li><li>Youll attend weekly staff meetings with the Janessa Leone team, contribute ideas to revenue and marketing plans.Providing valuable feedback to help guide the direction of future collections, in-store activations and retail strategies.</li><li>Support retail expansion initiatives</li></ul>WHO YOU ARE<ul><li>You have a proven background in high-end retail with at least 3 years of experience managing a store and leading a team.</li><li>People management skills gained within a high profile luxury or client-centric retail brand</li><li>Youre a natural leader, you thoughtfully balance ambition and confidence with humility and teamwork.</li><li>You have a high level of business acumen with the ability to analyze results, identify business trends and activate new solutions.</li><li>You have experience with retail scheduling and inventory systems as well as retail policies and processes.</li><li>You enjoy managing and mentoring people and see yourself as someone who is a good role model.</li><li>Youre passionate and knowledgeable about fashion and design.</li><li>You have excellent communication skills, presence and personal style and can authentically represent the Janessa Leone brand and values</li><li>You have an entrepreneurial spirit and bring passion, ambition and resourcefulness to everything you do.</li><li>You get excited by new challenges and are used to working in environments where your creativity and hard work can shine.</li><li>Your acute attention to detail and ability to stay on top of critical deadlines makes you a great manager and operator</li><li>Your highly refined emotional intelligence and ability to connect and communicate with people of a wide range allows you to quickly engage customers and gain their trust</li><li>Youre performance driven and can motivate a team to hit goals and drive business results without sacrificing the engagement and satisfaction of your team members.</li><li>Excellent under pressure and can adapt quickly in an ever-evolving environment</li><li>Your schedule allows for the flexibility required to work a retail schedule including evenings, weekends and holidays.</li></ul>DETAILS Job Type: Full-time Schedule: Flexible days/hours. Must be available to work weekends and holidays Pay Frequency: Bi-weekly Perks: Health care+ dental + paid vacation and holidays, commission and generous staff discounts Location: Janessa Leon Flagship - Culver City , CA, USAJanessa Leon is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world.

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