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Financial Services Service Desk Supervisor
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- Encore Technologies is seeking a Service Desk Supervisor
- The role involves planning, organizing, and directing the Service Desk-related activities and personnel, ensuring high availability and support for all IT-related services.
- Oversee all IT service-related efforts of a team of 3 – 5 including desktop, laptop, related hardware and software, procurement, and mobile devices.
- Establish, refine, and implement industry best practices for Service Desk operations.
- Manages IT Service Desk efforts including evaluations, recommendations, resource planning, control, and status reporting.
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