Dartmouth College

To provide key accounting and administrative support, which facilitates the operation of the Campus Billing and DartCard Services Office, and provide frontline customer service for student and non-student accounts receivables and DartCard services.. Uses various computer information systems to process academic and financial data.. Provides assistance to students and employees who are enrolling in or modifying dining options by answering questions and selling meal plans, including performing the necessary CBORD system updates.. Utilizes multiple computer and tracking systems (Ellucian Banner, CBord CSGold) to obtain and record information.. Effectively coordinates the interface between the various Financial Aid and Registrar Offices and other key service providers and the Campus Billing and DartCard Services office.

account specialist

Position Purpose
To provide key accounting and administrative support, which facilitates the operation of the Campus Billing and DartCard Services Office, and provide frontline customer service for student and non-student accounts receivables and DartCard services.

Note: Each representative is responsible for a number of specific programs and/or functions within the office which are integral to operations and maintenance of adequate controls.


Description


Required Qualifications - Education and Yrs Exp
Associates plus 3+ years' experience or equivalent combination of education and experience


Required Qualifications - Skills, Knowledge and Abilities
Associate Degree with at least 3 years of office experience, courses in accounting or finance; High School diploma with 4-5 years of related office experience or the equivalent.
Two years of customer service, financial/accounting administration or other directly related experience
Fast paced customer service experience
Experience with integrated database software
Accounts receivable experience.
Experience with desktop computers and computer software


Preferred Qualifications
Excellent attention to detail, accuracy and organization
Working knowledge of financial and accounting procedures and practices
Ability to effectively communicate in writing and on the phone to all customers and staff, with strong customer service and listening skills.
Knowledge of integrated database software and information systems for student financial and academic data
Proficiency with Microsoft Word and Excel.
Ability to adhere to and interpret federal regulations and College policies
Problem solving, resolution and analytical skills and the ability to prioritize and manage time
Able to work under pressure of time constraints and ability to multi-task
Projects a professional image and uses proper telephone and email etiquette
Ability to maintain confidentiality of sensitive information.
Strong commitment to a diverse working environment and to serving the needs of a large and diverse community.


Department Contact for Recruitment Inquiries
Kathryn Page


Department Contact Phone Number
646-3291


Department Contact for Cover Letter and Title
Kathryn Page


Department Contact's Phone Number
646-3291


Equal Opportunity Employer
Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.


Background Check
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.


Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?
Not an essential function


Special Instructions to Applicants
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy



Additional Instructions


Key Accountabilities
Description
Accounting and Card operations

Perform daily and monthly reconciliation of all related financial and bank accounts.
Assists in providing financial data for forecasting models for budgeting and performance comparisons.
Manages the configuration and daily processing of the Dartmouth Card settlement system that functions as a record keeper for daily spending on the Dartmouth Card network.
Process Dartmouth Card activity including: location setup, code manager, web access and backup of CSGold database; processing of external batch and off-line transaction files; processing configurations for transactions; processing of routine customer loads and maintenance (open/close accounts), processes funds loading, ensuring funds are posted to proper individual accounts; and processing of Dartmouth Dining Plan requests.
Assists with back up and storage of all critical financial data
Assists in routine customer loads and maintenance (open/close accounts)
Assists in managing student registration holds process.
Monitors and manages card operations for conference and group events in conjunction with Dining Services and Conferences and Events. (Administers conference plan setup, reporting and card distribution for summer conferences.)
Manages the returned payment process (TouchNet, online and office credit card payments)
Opens and closes student and employee accounts as required.


Percentage Of Time
35%


Description
Financial Services

Administers various assigned programs and/or accounting functions of the office such as, processing student payments, Tuition Prepayment Program, Monthly Payment Plan, contract billing, 3rd party billing, outside scholarships, Refund processing, Payment Explanation forms, annual tax reporting (1042S and TL11), and various reconciliations.
Uses various computer information systems to process academic and financial data.
Organizes and produces accurate and timely reports and information from fairly complex data.
Processes data received electronically and produces electronic data provided to customer and third parties.


Percentage Of Time
15%


Description
Customer Service

Provides outstanding customer service to internal and external customers with emphasis on timeliness and accuracy
Issues new or replacement Dartmouth College identification cards by performing the required badge updates in the access control or badge printing systems following standard practices.
Provides assistance to students and employees who are enrolling in or modifying dining options by answering questions and selling meal plans, including performing the necessary CBORD system updates.
Accurately identifies customer issues based upon high volume of email, telephone or in person interviews and executes effective method for resolution.
Utilizes multiple computer and tracking systems (Ellucian Banner, CBord CSGold) to obtain and record information.
Effectively communicates with a diverse population of students and family members including frequently stressful situations affecting the continued enrollment of students.
Provides policy interpretation and insures compliance with policies.
Provides top quality customer service with a friendly demeanor.
Communicates respectfully within a diverse community (students, family members, alumni, faculty, and staff).


Percentage Of Time
35%


Description
Coordination/Communication

Effectively coordinates the interface between the various Financial Aid and Registrar Offices and other key service providers and the Campus Billing and DartCard Services office.
Recognizes technical issues and notifies technical support (liaison) for resolution and follow-up.
Collaborates with management and colleagues to standardize current processes and continually seeks process improvements to ensure consistency and accuracy.
Cross trains with other team members to assure adequate coverage, accurate and consistent information and timeliness.
Negotiates collections and disputes related to Tuition/Student Fees/Administrative Fees and Fines including registration holds and clearance.


Percentage Of Time
15%


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Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
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Performs other duties as assigned

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