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Field Service Automation Engineer
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- Travel up towards 20%What You’ll Work OnThe Field Service Automation Engineer is the primary automation account contact covering both technical support and customer experience.
- The position provides on-going proactive product support for assigned accounts.
- Provides technical Level I and Level II phone and on-site support to proactively maintain product performance or resolve customer complaints for hardware; software; and reagent issues.
- Record accurate and timely documentation of customer complaints and the action taken to resolve the concern.
- Partner with Enterprise Account Manager and/or Sales Executive to develop account-specific lab strategy and execution throughout commercial cycle and participate in customer business reviews.
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