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Enterprise Service Desk Technician II
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Full-time
- Our culture of creativity, innovation, and leadership has garnered over a dozen International Business Awards (Stevie®).
- The primary role of the Enterprise Service Desk Technician is to deliver an awesome experience to our ECI employees.
- This role is hybrid, based in the ECI Corporate HQ in Westlake, TX. You will need to be comfortable assisting end-users in person as well as in other countries via remote connection, messaging apps, email and phone.
- Work with the Service Desk ticketing system to manage incoming incidents and requests as well as entering all work not entered in as a ticket.
- If necessary, escalate tickets to a qualified technician in Service Desk, another IT Group or another department within ECI. Otherwise, work closely with the Service Desk Manager for further troubleshooting.
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