Capgemini

Job description : We seek a seasoned Engagement Director / Senior Manager to drive complex programs from inception through completion.. As a part of the Digital Customer Experience (DCX) practice, leading engagements based on Capgemini’s Customer Experience (CX) and Engagement Management capabilities, the CX Engagement Manager will lead teams of senior functional and technical resources to deliver global, complex transformation programs for our clients.. The CX Program Engagement Director / Manager has technical and functional competencies to understand and execute digital CX change strategies, deliver planned outcomes, and course-correcting.. Stakeholder Management This candidate has experience in management consulting, business process improvement/automation, technology implementation leadership, IT operations – or some combination thereof; collaborating with clients to identify and frame their business problems, then architect solutions and execution roadmaps.. Job: Project Manager Organization: NA APPS LOC PRACTICE Title: Engagement Director - TMO Mobile App Dev Location: CSan Francisco Requisition ID: 074840

engagement director

<ul><li>Capgemini</li><li>Hayes Valley, CA</li><li>Mar 06, 2024</li></ul> Information Technology Management <h3>Job Description</h3><p> Job description : We seek a seasoned Engagement Director / Senior Manager to drive complex programs from inception through completion. As a part of the Digital Customer Experience (DCX) practice, leading engagements based on Capgemini’s Customer Experience (CX) and Engagement Management capabilities, the CX Engagement Manager will lead teams of senior functional and technical resources to deliver global, complex transformation programs for our clients. This position serves as the primary role leading multi-project, multi-domain programs for our largest clients across the mobile, marketing, sales, commerce, and customer service business domains. Engagement Directors / Sr Managers serve as client-facing leaders, overseeing the day-to-day relationships, providing thoughtful advisory and pragmatic partnership with executive stakeholders. In terms of delivery, this role will govern the launch, execution, optimization, and close-out of the engagement, including establishing a “benefits management office.” The CX Program Engagement Director / Manager has technical and functional competencies to understand and execute digital CX change strategies, deliver planned outcomes, and course-correcting. RESPONSIBILITIES They will manage senior client executives and their engagement teams, work with various client stakeholders to deliver professional services, and manage business development activities on strategic and global priority accounts. • Sales Leadership • Deliver Business Value • Program Governance • Executive Influence • Contribute to the EM Community • Stakeholder Management This candidate has experience in management consulting, business process improvement/automation, technology implementation leadership, IT operations – or some combination thereof; collaborating with clients to identify and frame their business problems, then architect solutions and execution roadmaps. Technical Skills and Experience o Understanding of Customer Experience technology stacks (i.e., Martech, eCommerce stacks) o Understanding of Customer Engagement Platforms, Dynamics o Agile/SAFe and continuous delivery models (CI/CD) o Understanding of Cloud Platforms (i.e., AWS, Azure, Google) o Knowledge of technology trends in the Data Analytics/Data Science/Big Data domain o Learning of technology trends in RPA, low code, AI/ML Life at Capgemini Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: Flexible work Healthcare including dental, vision, mental health, and well-being programs Financial well-being programs such as 401(k) and Employee Share Ownership Plan Paid time off and paid holidays Paid parental leave Family building benefits like adoption assistance, surrogacy, and cryopreservation Social well-being benefits like subsidized back-up child/elder care and tutoring Mentoring, coaching and learning programs Employee Resource Groups Disaster Relief About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion. Get The Future You Want | www.capgemini.com Disclaimer Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini. Job: Project Manager Organization: NA APPS LOC PRACTICE Title: Engagement Director - TMO Mobile App Dev Location: CA-San Francisco Requisition ID: 074840 </p> J-18808-Ljbffr

START NEW SEARCH