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Eligibility And Policy Analyst - State Based Exchange
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- Under supervision, the Eligibility and Policy Analyst is responsible for reviewing and updating program policies and operational procedures for the implementation and ongoing operations of Georgia Access - State Based Exchange.
- Reviews and updates consumer eligibility, verification, and appeals policies for the Georgia Access division.
- Supports and participates in the annual federal programmatic audit and any other audits, as needed.
- Prepares draft recommendations for the Contact Center Specialist to improve Contact Center processes, including metrics and KPIs; develop reports or dashboards as needed.
- Drafts, reviews, and updates the Contact Center's consumer support materials (e.g., scripts and Interactive Voice Response (IVR
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