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Director, Support Engineering
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Full-time
- HashiCorp is seeking a Director, Support Engineering.
- This strategic role will report to the Vice President, Cloud Support Engineering.
- In this role, the Director of Support Engineering will lead the U.S. team of Support Engineers for the HashiCorp Cloud Platform Infrastructure products currently including, HCP-Terraform, HCP-Packer and HCP-Waypoint.
- This team will also collaborate closely with our Cloud SRE team that operates the HashiCorp Cloud Platform and with Engineering.
- Program Manage the HCP Infrastructure products at the support level: Present the Voice of the Customer to the Infrastructure Product Line (IPL) R&D leaders and work closely with them to achieve excellent support readiness, rapid resolution to bugs, better self-serviceability and ultimately better product robustness and quality.
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