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Director Operations
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- Listens and extends assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
- Utilizes Delphi or other hotel system to capture and manage customer information on a daily basis.
- Conducts one on one meeting with Direct Reports to ensure their ongoing development.
- Maintains open channels of communications for all levels (line employees through General Manager) and monitors employee relations.
- Uses all available on the job training tools for employees; implements and manages training initiatives and conducts training when appropriate; ensures self and direct reports have completed appropriate Hilton University training classes.
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