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Director of Public Relations And Customer Services
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- g, Consumer Advisory Panel), acting as the liaison to the media, providing oversight to vehicle and building and grounds maintenance and utilization, coordinating community benefit and community education/training activities and other work as required.
- Internal and External communications Writes and submits press releases, serves with the CEO as agency spokesperson, supports strategic planning and communication regarding strategic direction, monitors and assists with press coverage/story ideas, serves as liaison to other internal programs and services, serves as inhouse photographer/videographer, and oversees agency communication policy, plan, protocols, and coordination of such.
- may serve as representative and presenter at events; plans and oversees community benefit interactions with target groups (medical, schools, community, faith community, etc.)
- Customer Services/Member Experience Oversight - Provides oversight of all customer service /member experience activities for WMCMH; supervision of Customer Engagement Coordinator; develops customer services plan, policies, and procedures; oversees hiring, training, coaching and ongoing development of customer services staff; oversees satisfaction monitoring and focus group coordination; oversees grievances and appeals and reports data to PIHP and internal committees.
- Provides oversight to vehicle fleet maintenance activities and building and grounds maintenance and utilization activities.
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