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Director of Operations
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- The Director of Operations sets the tone for Sonesta's Culture of Caring.
- The Director of Operations is responsible for the leadership, effectiveness and productivity of the Front Office and Housekeeping departments in order to ensure the achievement of established quality and guest service standards and departmental revenue and profit goals.
- o Ensure training and procedures are in place to serve as a central communications point during emergency/crisis situations and that relationships with local fire, police, and emergency personnel are developed and maintained.
- Key departmental contacts include Front Office, Accounting, Revenue Management, Sales and Marketing, Catering, Security, Housekeeping, Human Resources and Maintenance.
- o Directly and indirectly supervises a large number of employees including but not limited to managers, supervisors, room attendants, house attendants, front desk agents, bell/door attendants, security personnel, maintenance staff, and painters.
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