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Director of Customer Success Program & Operations
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Full-time
- Acumatica is a leading innovator and publisher of Cloud business management (ERP) software that powers 10,000+ SMB customers worldwide.
- Acumatica sells through a partner channel, yet we are highly customer-centric.
- In this role, you will oversee all operations across the Customer Success organization, driving operational excellence to help the organization realize its objectives.
- This role collaborates extensively with leaders across all departments, including Sales, Technical Sales, Pre-Sales, Marketing, Product, Technical Support, Professional Services, and IT.
- Take the Customer Success Program Office to the next level to ever-elevate our world-class NPS/CSAT scores, and attainment across retention, churn and contraction mitigation, renewals, and expansion goals,
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