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Director of Customer Success
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- The Director of Customer Success is a key leadership role responsible for overseeing a team of SMB Customer Success Managers focused on customer onboarding, product adoption, and client satisfaction.
- Responsibilities Lead and scale a team of SMB Customer Success Managers, ensuring they have the skills, tools, and support to thrive.
- Drive Customer Success outcomes by increasing renewal rates and customer health.
- Develop and manage Customer Success activities including onboarding, training, and customer advocacy.
- Provide detailed metrics and reports on Customer Success performance and provide strategic insights to the executive team.
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