Upvote
Downvote
Director of Customer Experience
Share Job
- Suggest Revision
- The Director of Customer Experience (CX) is an innovative, operationally-minded strategic leader, who will be responsible for ensuring a best in class customer service experience for the Glossier community and that the customers voice is represented across our organization.
- This person will be responsible for developing creative CX strategies and formats and redefining what CX means at Glossier.
- The role will report to our VP of Operations.
- Create best-in-class CX operations by analyzing productivity, quality and ROI metrics to ensure customer-centric and efficient CX growth
- Coach and mentor senior CX talent across several functions, including frontline, training, operations and strategy
Active Job
Updated YesterdaySimilar Job
Relevance
Active