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Director, Implementation
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- Maintain close partnerships with stakeholders in sales, client experience and technology to ensure flawless handoffs and holistic client familiarity, driving OneZelis alignment
- Prevent client concerns and escalations, ensure a positive client experience throughout the implementation process, address issues and challenges to maintain project deadlines and expectations around quality
- Build, analyze and evolve key performance indicators to assess success, apply corrective action and celebrate as appropriate
- Strong interpersonal and emotional intelligence skills, ability to align stakeholders with conflicting priorities
- We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care.
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