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Digital Services Representative
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Full-time
- The DSR provides real time teller assistance to members from a centralized location through video transmission via the Interactive Teller Machine (ITM) or other video platforms such as GLIA. The DSR also handles chat communication on the GLIA platform and responds to unsecured messages that are submitted by our members through our website.
- Processes a variety of financial transactions including, but not limited to, deposits, payments, transfers and withdrawals through video transmission via the Interactive Teller Machine (ITM).
- Possess attention to detail in observing due diligence for validity of transactions while maintaining professionalism and courteous service to our members.
- Handles all inquiries on deposit accounts and loans including but not limited to: Visa credit cards, loans, mortgages, home equities, share certificates, retirement plans, bill payments/on-line banking, direct deposit, payroll deduction, and ATM/Debit cards.
- Complies with all Bank Secrecy Act (BSA) regulations and standards, attends all required BSA training.
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