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Digital Contact Solutions Director
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Full-time
- Demonstrating technical product leadership experience with providers such as AWS Lex/Connect, Kore.ai, Nuance, NICE and leading contact center transformation projects.
- Understanding or experience with conversational AI and CCaaS platforms, such as Nuance, Azure Language, Amazon Lex/Connect, Kore.ai, Omilia, NICE, Google CCAI/Dialogflow etc.
- Understanding and experience with Contact Center technology ecosystem
- Using natural language processing (NLP), machine learning (ML), Generative AI, and other relevant AI technologies and platforms;
- Analyzing Conversational (Chats, Emails, Messages and Calls) data, and the use of this data to build Natural Language (NLP) modeling pipelines for intent classification, training & deploying conversational AI systems, IVR, virtual assistants, chatbots etc.
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