Cynet Systems

Work closely with Support Groups like help desk, GAM peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork.. Imaging using Ghost software.. Client Desktop/DELL/Toshiba laptop hardware support.. Assistance in liquidation of assets work.. Should be able to use the Remedy Ticketing system and manage queues.

desktop support technician

Job Description: Pay Range $13.00 - $18.00 <ul><li> Provide hardware / software / network problem diagnosis / resolution via telephone & hands and feet support for all customers end user Issues for Windows, Mac, Printers, Handheld devices and any other infrastructure equipment. </li><li> Coordinate and manage relationships with vendors and support staff that provide hardware / Software / network problem resolution. </li><li> Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's. </li><li> Work closely with Support Groups like help desk, GAM peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork. </li><li> Projects: perform effectively as project leader or project team member as required for all internal assignments. </li><li> Training: Be willing to participate & provide in on the job and commercial training designed to enhance skills and support capabilities. </li> </ul> Eligibility, Knowledge, Skills and Experience: <ul><li> Strong 4-7 years Deskside technologies hands on experience. </li><li> End User Standard office productivity applications install/ troubleshooting. </li><li> Desktop/Laptop OS build on Windows and MAC Platforms. </li><li> Imaging using Ghost software. </li><li> Client Desktop/DELL/Toshiba laptop hardware support. </li><li> Printer support for Personal and Network Printers. </li><li> People Management Skills is a very strong Aspect. </li><li> Blackberry provisioning/ troubleshooting. </li><li> Standard Business applications client side install/basic troubleshooting. </li><li> Inventory management. </li><li> Assistance in liquidation of assets work. </li><li> Assistance in litigation related data discovery work. </li><li> Assistance in Patch Management client side troubleshooting. </li><li> Assistance in software distribution using Bigfix/SCCM etc. </li><li> Should be able to use the Remedy Ticketing system and manage queues. </li><li> Strong verbal and written communication skills. </li><li> Strong customer relationship handling skills. </li><li> Strong vendor coordination skills. </li><li> Good team player. </li><li> Ability to work with minimal guidance and drive things to a logical conclusion. </li><li> Experience working on SCCM and BOMGAR is a desired skillset. </li> </ul> Years of Experience: <ul><li> Relevant: 4-5 years of experience.</li></ul>

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