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Desktop Support Analyst
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- The Desktop Support Technician will serve as front-line, level 1, IT support for the client, which includes seven hospital networks and the corporate office.
- Monitor and answer the Service Desk phone, e-mail message queues, and auto-triggered request queues during their assigned tour (I, II or III).
- Experience troubleshooting and resolving computer and network issues in a multi-office work environment
- Prior experience with ServiceNow ticketing system
- Remain technically knowledgeable and current on all Service Desk tools in use in the Data Center such as ServiceNow performance monitoring tools
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